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Agentic Automation with the solid Security Protocols

As companies are new to agentic automation, we ensure to provide the safest experience possible.

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Security

We take maximum precaution, so your data remains safe. Businesses trust DDi to safeguard their data and processes.

Encryption

We encrypt all our data, authentication and tokens.

Network security

All communications between your browser and DDi’s website are encrypted via HTTPS.

Log data retention

The DDi platform offers flexible log data retention policies designed to fit your requirements.

Data residency options

Data stored and processed in isolated US, EU or APAC regions.

Session management

Monitor sessions by IP address, location, time, browser and operating system and revoke access to prevent unauthorized access to your DDi platform account.

Two-factor authentication

Add a second layer of security to protect fraudulent access to your DDi platform account.

Password prompting

Any major account action will prompt a user to re-enter her password.

Compliance

DDi strives to gain and retain the trust of our customers. Providing a comprehensive compliance program with certifications and attestations is integral to this mission.

SOC 2 Type 2

Tray.ai is SOC 2 Type 2 certified, which means that the design and operating effectiveness of our security controls are always under audit. Tray.ai engages in annual SOC 2 audits that are conducted by an independent, third-party auditing firm. See our Security Policies for more information.

General Data Protection Regulation (GDPR)

DDi employs privacy and information security controls to meet the requirements of data protection regulations like the GDPR and offers data residency options in the US, EU and APAC. See our Data Protection Commitment for more information.

HIPAA compliant

DDi is fully compliant with HIPAA regulations in handling ePHI (electronic protected health information). We employ data minimization practices to ensure full data security. We’ve passed an independent, third-party HIPAA audit and are happy to sign BAAs (business associate agreements) as needed.

Penetration testing

The Tray platform undergoes regular penetration testing by independent third parties to ensure that our platform is secure. See our Security Policies for more information.

Privacy

Click here to read DDi’s privacy policy.

Resilience

Because our customers depend on the DDi platform for mission-critical workflow, we invest in ensuring high availability of our systems.

Data backup

The DDi platform has built-in automatic back-ups.

Infrastructure backup

All DDi platform infrastructure is replicated and backed up.

Workflow backup

The DDi platform stores snapshots of our customers’ business logic so we can revert them if necessary.

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The First Step

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